SHIPMENT & FEES
Shipments to Italy, San Marino and the Vatican City will be shipped via the courier SDA free of charge.
Shipments to Europe and the rest of the world will be shipped via the courier UPS and are chargeable.
Luisa Tratzi does not deliver to P.O. Boxes.
Luisa Tratzi ships worldwide using SDA and DHL.
Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion.
During sales or special promotions, processing times may be longer.
Pre-Ordered items (with the flag "order now!) will be shipped as soon as they are received in our warehouse. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.
We remind first-time Clients that Luisa Tratzi can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
Estimated transit time after dispatch:
Italy: 1-2 business days
USA and Canada: 1-3 business days, according to the final destination
Europe – European Union + Non-European Union – Standard Shipping: 2-6 business days, according to the final destination
Latin America: 3-4 business days
Asia and the Middle East / Australia and Oceania / Africa: 2-3 business days / 4-5 business days for remote areas
Russian Federation: 3-4 business days
Luisa Tratzi cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Luisa Tratzi.
Please note, couriers do not make deliveries or pick-ups on the following Italian holidays:
Easter and Easter Monday
SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact Luisa Tratzi at firstname.lastname@example.org
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by Luisa Tratzi within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Luisa Tratzi commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.