Secure payment

The following methods of payment are accepted by Luisa Tratzi:

CREDIT CARD

When Clients place orders online, Credit Card details are entered into a protected online banking system provided by Paypal. Visa, Mastercard, American Express and JCB are accepted.
Please visit: www.paypal.com for further information.

Credit Card Security

Luisa Tratzi Clients are guaranteed maximum Credit Card security because all transactions are processed using a secure server.
Luisa Tratzi advises Clients to apply for E-commerce security PIN CODES provided by Verified by Visa and SecureCode by Mastercard.
For more information, please visit www.visa.com or www.mastercard.com

Credit Card Charges

If there are sufficient funds and the account information is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged for both available items and for Pre-Order items, which will be shipped later in the season when the merchandise arrives.

BANK WIRE TRANSFER

When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for Luisa Tratzi. The merchandise will then be reserved for the order until payment has been confirmed. The Client is asked to fax or email a scanned copy of the Bank Wire Transfer within 48 hours of receiving the email request for payment.
It is mandatory that the Client fax or email a scanned copy of the Bank Wire Transfer within 72 hours to avoid the cancelation of the order. Merchandise will be shipped once the payment has reached Luisa Tratzi’s bank account. 
If the fax or scanned copy of the Bank Wire Transaction is not received within 48 hours of the request, the order will be cancelled.
The merchandise will be shipped once Luisa Tratzi has confirmed the payment and the merchandise is available for shipment.

PAYPAL

Luisa Tratzi accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

FIRST-TIME CLIENTS

For Credit Card and PayPal payments Luisa Tratzi may request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
Luisa Tratzi also reserves the right to ship the order only to the Billing Address.